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Octafx don't have customer service
Posted: Wed May 06, 2020 4:05 am
by Bertii32
It's been almost a week since I wrote them.
No reply to date. It is not a good sign for a broker.
Can someone explain to me why Octafx doesn't like e-mails ?
Re: Octafx don't have customer service
Posted: Sun Jun 07, 2020 6:34 pm
by PREETHI
hi, jimmy, why forex station removed octafx as a Broker of choice?
Re: Octafx don't have customer service
Posted: Thu Jun 11, 2020 9:01 pm
by Jimmy
PREETHI wrote: Sun Jun 07, 2020 6:34 pm
hi, jimmy, why forex station removed octafx as a Broker of choice?
Hey Preethi,
For the past 6 months we've endorsed OctaFX as a good broker to use! But many of our members are unable to use them due to location restrictions so we are now working with FBS as a preferred broker due to their sheer reputation, services and the are able to offer trading to more countries.
If you haven't traded with them before, please check them out. They're currently offering $100 to trade. If you want to see what they are about (and also support a broker that supports Forex-station's growth) please click
here!
A separate thread will be made with more info soon!
Re: Octafx don't have customer service
Posted: Sun Jun 21, 2020 1:42 am
by PREETHI
Jimmy wrote: Thu Jun 11, 2020 9:01 pm
Hey Preethi,
For the past 6 months we've endorsed OctaFX as a good broker to use! But many of our members are unable to use them due to location restrictions so we are now working with FBS as a preferred broker due to their sheer reputation, services and the are able to offer trading to more countries.
If you haven't traded with them before, please check them out. They're currently offering $100 to trade. If you want to see what they are about (and also support a broker that supports Forex-station's growth) please click
here!
A separate thread will be made with more info soon!
I Think FBS Trading cost [ in terms of commission on depositing local currency to trading account currency, spread , etc ] is more when compare to octafx. octafx offers zero commision on depositing local currency and withdrawal through local bank transfer.
Re: Octafx don't have customer service
Posted: Sun Jun 21, 2020 1:53 am
by Jimmy
PREETHI wrote: Sun Jun 21, 2020 1:42 am
I Think FBS Trading cost [ in terms of commission on depositing local currency to trading account currency, spread , etc ] is more when compare to octafx. octafx offers zero commision on depositing local currency and withdrawal through l ocal bank transfer.
Thanks for the feedback Preethi. Have you traded with them live or demo yet?
Re: Octafx don't have customer service
Posted: Sun Jun 21, 2020 2:06 am
by PREETHI
Jimmy wrote: Sun Jun 21, 2020 1:53 am
Thanks for the feedback Preethi. Have you traded with them live or demo yet?
I opened a live account with FBS two days back after you recommended.During the transfer of funds through local banks ,they charge more commision compared to Octafx so I stopped the transfer of funds.
Re: Octafx don't have customer service
Posted: Thu Jul 16, 2020 11:55 pm
by mlawson71
Have they replied in any way since then?
Re: Octafx don't have customer service
Posted: Tue Dec 14, 2021 1:35 am
by HeavLeighGill
Slow customer service is the worst...especially when it comes to withdrawal issues and other urgent matters. Does OctaFX have LiveChat?
Re: Octafx don't have customer service
Posted: Tue Feb 01, 2022 2:47 pm
by Swiss_cheese
I couldn't imagine putting my money somewhere with no customer service.... Reddest of flags.